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GreaseBoss Uninstall Procedure

This document outlines the general guidelines for the safe and effective removal of GreaseBoss equipment. Please read and follow the instructions carefully to ensure all components are returned in working condition and accounted for.

1. Importance of Timely Uninstallation

We strongly recommend uninstalling the system as soon as possible once it is no longer required. Delaying removal may impact your greasing performance and increase the risk of equipment damage.

⚠️ Without active monitoring in place, issues such as grease line blockages may go undetected, potentially putting your critical assets at risk.

2. Installer Responsibility

  • The responsibility for uninstalling the equipment lies with the original installer or certified installer.

  • If needed, you have the option to engage a certified installer to assist with the uninstall process. Please contact us for recommended partners in your area.

3. Uninstall Process – General Guidelines

Please follow these steps when removing the equipment:

  1. Power Down: Safely disconnect power from the system before beginning any work.

  2. Disconnect Components: Carefully remove all cabling, flow meters, sensors, antennas, and IoT gateway devices.

  3. Avoid Damage: Handle all components with care to prevent damage during removal.

  4. Label Components: If possible, tag or label items to help match them with the RMA form.

  5. Protective Packaging: Use appropriate packaging (preferably the original packaging) to prevent damage during transport.

4. Cross-Check with RMA

  • Use the RMA (Return Merchandise Authorization) document provided to verify that all components are accounted for.

  • Cross-check each item removed against the list in the RMA.

  • If anything is missing or unclear, please contact our support team before shipping.

5. Shipping and Return Instructions

  1. Apply the Supplied RMA Label to the outside of the return package.

  2. Ensure all items are securely packed to prevent movement and damage during transit.

  3. Ship to the address provided on the RMA paperwork using a tracked and insured service.

6. Need Help?

If you have any questions, require clarification, or would like to organise a certified installer to assist with the uninstall, please reach out to our support team.