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FAQ and Common Procedures

Frequently Asked Questions

 
 

Question? 

Answer 

1

What is the GreaseBoss Cloud web site again?

Greaseboss - Greasecloud

2

What is the support email address?

support@greaseboss.com.au

3

What is the support ticket/knowledgebase address?

4

Does GreaseBoss have any information for our IT department?

Common Questions from IT Departments

5

I can hear a whining noise from my AC transfomer. Should I be concerned?

In some cases this occurs due to internal electronics and is considered normal.

  1. If the sounds appears louder than earlier, the transpormenr fells abnormally warm to the touch, or it appears to not longer output the correct voltage, disconnect immediately. Advise support@greaseboss.com.au to arrange a replacement.

  2. If the noise is tolerable and has always been present, with the syetm operational, there is no urgent need to change it.